Call Centre Skills training courses in Melbourne

Front line call centre staff are expected to perform a myriad of tasks with expertise and good humour – which can sometimes be difficult. The skills needed to perform this role are many, varied and different to other customer service and support roles. Topics covered include: The service our callers expect Listening effectively & giving direction over the phone Questioning techniques & understanding other people

The telephone is the basic tool of the modern white collar worker. Some people have a professional presence on the phone. Others falter. This workshop teaches key skills to ensure that you can use the telephone to your advantage. Practical examples are used to help you apply skills to your workplace. Topics covered include: Handling difficult customers Telephone irritants – what actions contribute to customer dissatisfaction? Answering the telephone ...

Telesales remains one of the most effective ways to build your customer base and provide a quality level of customer service. However, getting is right is not as easy as some may think! A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to be able to handle any ...

Having a call centre gives your customers access to your business, almost around the clock. The experience each customer has can make a huge difference to their engagement and your business’s bottom line. This training helps call centre agents to make the most of their phone-based work. It shares the best ways to listen and be heard, and incorporates elements of sales and customer service in detail. Practical and energising, this three-day workshop is interactive, engaging and fun. We ...